1/1/2014
First-time Orders
All first-time online orders MUST ship to the BILLING address on the credit card used to make the purchase. We understand this might be inconvenient for some; please contact our customer service if you require special arrangements.
Shipping Terms
Shipping
Terms on all orders placed with Custom Hydro are FOB Origin, shipping pre-paid
and add.
- The Buyer assumes title and
control of the goods the moment the carrier takes possession of the
package.
- The Buyer assumes risk of
transportation and is entitled to route the shipment.
- The Buyer is responsible for
filing claims for loss or damage with the responsible carrier.
Prepaid
& Add
- The Seller prepays the
transportation charges but adds the charges to the invoice for
reimbursement from the Buyer.
Shipping Insurance
Shipping Insurance |
Shipping Time
Most orders will ship the next business day, provided the product ordered is in stock. Items not in stock at the time of order placement will be place on back order and shipped when they become available. Refunds for items on backorder may be requested anytime prior to shipment.
Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.
We
cannot guarantee when an order will arrive. Consider any shipping or transit
time offered to you by this site or other parties only as an estimate. We
encourage you to order in a timely fashion to avoid delays caused by shipping
or product availability.
$$ -- Shipping Cost Estimates
We offer
USPS Priority and Ground Advantage, UPS Next Day, 2nd Day and Ground rates for
you to choose from. Orders with a total weight over 200 pounds will be offered
LTL freight options to choose from (see below for more details). The rates for
these services are calculated automatically by the website and displayed for
your review on the cart and checkout pages.
To
calculate the shipping cost, simply load the items you want into the shopping
cart. Now navigate to the Checkout/Cart page. Scroll down, on the lower right
you will see a tab/box with the text "Calculate Shipping". Click on
the little arrow and enter your zip code. Now click on the green box that says
"Calculate". A list of the available options and their cost will be
displayed.
Products that are classified as Hazardous Materials will incur extra
shipping fees.
There is no free shipping or discounted shipping based on order total.
LTL Freight
Orders that weigh over 200 pounds will be quoted LTL freight options based on the information that you provide. Such as whether or not your delivery address is zoned business/commercial or residential. It is important for you to be accurate and honest otherwise you may be charged additional fees, or your order may be delayed or canceled. Just because you have a business does not make your address a business/commercial address. Your location must be ZONED commercial to qualify for business/commercial delivery rates. If you have a home business or FARM please DO NOT choose business/commercial when selecting the address type. If your location has a gate or is in any other way limited access or too small for a full sized 53-foot semi-tractor-trailer to maneuver, please DO NOT choose business/commercial as your address type. Custom Hydro will verify your address using an address verification system. If you choose business/commercial as your address type and it is not, your order will incur additional fees, delays and/or cancelation. If the carrier charges any additional fees after delivery these costs will be forwarded to you the customer.
To check whether you address is business/commercial or residential, use this tool: SMARTY: ADDRESS VERIFICATION UTILITY
If you do not have a dock or forklift you must choose "lift gate required".
After
making your freight option selections you must click the "Refresh
Rates" to get updated freight rates based on your selections.
International Shipments
Yes, we
will ship internationally. However, we are not experts on all countries import
and customs laws. We do not act as your customs broker, and we do not guarantee
customs clearance.
Carrier Accounts
We will
not allow you to use your shipping account to avoid shipping fees.