Shipping Policy

Sorry we do not sell or ship to Oregon.

First-time Orders

All first-time online orders MUST ship to the BILLING address on the credit card used to make the purchase. We understand this might be inconvenient for some; please contact our customer service if you require special arrangements.

Shipping Terms

Shipping Terms on all orders placed with Custom Hydro are FOB Origin, shipping pre-paid and add.

FOB ORIGIN

• The Buyer assumes title and control of the goods the moment the carrier takes possession of the package.
• The Buyer assumes risk of transportation and is entitled to route the shipment.
• The Buyer is responsible for filing claims for loss or damage with the responsible carrier.

Prepaid & Add

• The Seller prepays the transportation charges but adds the charges to the invoice for reimbursement from the Buyer.

Shipping Insurance

Shipping Time

 Most orders will ship the next business day, provided the product ordered is in stock. Items not in stock at the time of order placement will be place on back order and shipped when they become available. Refunds for items on backorder may be requested anytime prior to shipment.

Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement. 

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by this site or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

$$ -- Shipping Cost Estimates

We offer USPS Priority and Ground Advantage, UPS Next Day, 2nd Day and Ground rates for you to choose from. Orders with a total weight over 200 pounds will be offered LTL freight options to choose from (see below for more details). The rates for these services are calculated automatically by the website and displayed for your review on the cart and checkout pages.

To calculate the shipping cost, simply load the items you want into the shopping cart. Now navigate to the Checkout/Cart page. Scroll down, on the lower right you will see a tab/box with the text "Calculate Shipping". Click on the little arrow and enter your zip code. Now click on the green box that says "Calculate". A list of the available options and their cost will be displayed.

Products that are classified as Hazardous Materials will incur extra shipping fees. 

You get charged what we get charged by the carrier, which means you enjoy our discounted rates. Please do not insult us by asking for free shipping. There is no free shipping or discounted shipping based on the order total. We do not include shipping in our products prices.

LTL Freight

Orders exceeding 200 pounds will receive LTL freight quotes based on the details you provide, including whether your delivery address is classified as business/commercial or residential. It is crucial to provide accurate information; otherwise, you may incur additional charges, or your order might be delayed or canceled. Owning a business does not automatically classify your address as business/commercial. The location must be officially zoned commercial to qualify for business/commercial delivery rates. If you run a home business or farm, please select residential for the address type. If your location has restricted access, such as a gate, or is too small for a 53-foot semi-tractor-trailer to navigate, do not choose business/commercial as your address type. Custom Hydro will verify your address using an address verification system. If you incorrectly choose business/commercial, you will face extra fees, delays, or possible order cancellation. Any additional charges incurred by the carrier post-delivery will be passed on to you.

To verify if your address is business/commercial or residential, use this tool: SMARTY: ADDRESS VERIFICATION UTILITY

If you lack a dock or forklift, select "lift gate required."

After choosing your freight options, click "Refresh Rates" to get the updated freight rates based on your selections.

International Shipments

Yes, we will ship internationally. However, we are not experts on all countries import and customs laws. We do not act as your customs broker, and we do not guarantee customs clearance.

Carrier Accounts

We will not allow you to use your shipping account to avoid shipping fees.