All first time online orders MUST ship to the BILLING address on the credit card used to make the purchase.
Shipping Terms on all orders placed with Custom Hydro are FOB Origin, shipping pre-paid and add.
- The Buyer assumes title and control of the goods the moment the carrier takes possession of the package.
- The Buyer assumes risk of transportation and is entitled to route the shipment.
- The Buyer is responsible for filing claims for loss or damage with the responsible carrier.
Prepaid & Add
- The Seller prepays the transportation charges, but adds the charges to the invoice for reimbursement from the Buyer.
Shipping Time -- Most orders will ship the next business day, provided the product ordered is in stock. Items not in stock at the time of order placement will be place on back order and shipped when they become available. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by this site or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
Yes, we will ship internationally. However we are not experts on every countries import and customs laws. We do not act as your customs broker and we do not guarantee customs clearance.
Products that are classified as Hazardous Materials will incur extra shipping fees.
We offer USPS Priority and Ground Advantage, UPS Next Day, 2nd Day and Ground rates for you to choose from. Orders with a total weight over 200 pounds will be offered LTL freight options to choose from. The rates for these services are calculated automatically by the website and displayed for your review an the cart and check out pages.
We will not allow you to use your shipping account to avoid shipping fees.