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First-time Orders

All first-time online orders MUST ship to the BILLING address on the credit card used to make the purchase. We understand this might be inconvenient for some; please contact our customer service if you require special arrangements.

Shipping Terms

Shipping Terms on all orders placed with Custom Hydro are FOB Origin, shipping pre-paid and add.


  • The Buyer assumes title and control of the goods the moment the carrier takes possession of the package.
  • The Buyer assumes risk of transportation and is entitled to route the shipment.
  • The Buyer is responsible for filing claims for loss or damage with the responsible carrier.

Prepaid & Add

  • The Seller prepays the transportation charges but adds the charges to the invoice for reimbursement from the Buyer.

Shipping Insurance

During the checkout process you will be offered shipping insurance at 1.25% of the order sub-total. If you do not choose to pay for the shipping insurance, Custom Hydro will not be responsible for any claims for damaged, delayed or lost shipments.

Shipping Insurance


Shipping Time

 Most orders will ship the next business day, provided the product ordered is in stock. Items not in stock at the time of order placement will be place on back order and shipped when they become available. Refunds for items on backorder may be requested anytime prior to shipment.

Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement. 

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by this site or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.


$$ -- Shipping Cost Estimates


We offer USPS Priority and Ground Advantage, UPS Next Day, 2nd Day and Ground rates for you to choose from. Orders with a total weight over 200 pounds will be offered LTL freight options to choose from (see below for more details). The rates for these services are calculated automatically by the website and displayed for your review on the cart and checkout pages.


To calculate the shipping cost, simply load the items you want into the shopping cart. Now navigate to the Checkout/Cart page. Scroll down, on the lower right you will see a tab/box with the text "Calculate Shipping". Click on the little arrow and enter your zip code. Now click on the green box that says "Calculate". A list of the available options and their cost will be displayed.


Products that are classified as Hazardous Materials will incur extra shipping fees. 

There is no free shipping or discounted shipping based on order total.


LTL Freight

Orders that weigh over 200 pounds will be quoted LTL freight options based on the information that you provide. Such as whether or not your delivery address is zoned business/commercial or residential. It is important for you to be accurate and honest otherwise you may be charged additional fees, or your order may be delayed or canceled. Just because you have a business does not make your address a business/commercial address. Your location must be ZONED commercial to qualify for business/commercial delivery rates. If you have a home business or FARM please DO NOT choose business/commercial when selecting the address type. If your location has a gate or is in any other way limited access or too small for a full sized 53-foot semi-tractor-trailer to maneuver, please DO NOT choose business/commercial as your address type. Custom Hydro will verify your address using an address verification system. If you choose business/commercial as your address type and it is not, your order will incur additional fees, delays and/or cancelation. If the carrier charges any additional fees after delivery these costs will be forwarded to you the customer. 

To check whether you address is business/commercial or residential, use this tool: SMARTY: ADDRESS VERIFICATION UTILITY

If you do not have a dock or forklift you must choose "lift gate required".

After making your freight option selections you must click the "Refresh Rates" to get updated freight rates based on your selections.


International Shipments

Yes, we will ship internationally. However, we are not experts on all countries import and customs laws. We do not act as your customs broker, and we do not guarantee customs clearance.



Carrier Accounts

We will not allow you to use your shipping account to avoid shipping fees.

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